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Returns & Refunds Policy

Shipping & Delivery

All purchases made via our online store will be delivered using GDEX couriers within Malaysia.
Goods will be dispatched once payment has been confirmed.
Deliveries should be received within seven (7) days of payment confirmation.
If stock is unavailable, the Customer will be contacted immediately.

Returns, Exchanges and Refund Policy

  1. This Return, Exchange and Refund Policy is only applicable to products purchased through the GA2 Medical website,
  2. GA2 Medical will ensure orders are fulfilled correctly at all times. Should there be any discrepancy regarding the purchase and a return/exchange/refund is requested, please notify us within seven (7) days upon receiving goods, either by phone or email.
  3. All requests must be approved through communication with our Customer Service within seven (7) days upon receiving.
  4. Return, exchange or refund can be arranged under the following reasons:

Delivery – Wrong Product
Quality – Damaged
Quality – Product Condition
Website – Incorrect Content
Delivery – Parts Missing

Products returned must be in its unused and original condition as received with the proof of order, payment and delivery.

  1. Applicable to items 2, 3 & 4, GA2 Medical’s Customer Service MUST be contacted prior to any return requests in person, courier or post. No replacement or exchange will be provided otherwise. All replacements or exchanges shall be subject to stock availability. In the case of stock unavailability, the Customer will be refunded.
  2. If any goods ordered was invoiced is not included in the delivery, either a refund for the value of the missing product or a replace of the product will be provided.
  3. If any product which was not included in the purchase is delivered to the Customer, GA2 Medical shall collect from the Customer.
  4. The return of a product by a Customer does not automatically warrant for a refund. GA2 Medical will inspect the returned products once received. If the conditions relating to items 2, 3, 4 & 5 of this Policy have been fulfilled, a refund will be provided to the Customer and reimbursement of any courier charges for returning of the Products to us will also be provided. A courier/postage payment slip must be provided if seeking a delivery charge refund.
  5. Refunds will be made within 4 weeks and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. GA2 Medical shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the refund.
  6. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to the following address:
    GA2 Medical Sdn. Bhd.
    No 17, Jalan 5, Klang Industrial Park
    Batu 5, Jalan Kapar, 41400
    Klang, Selangor, Malaysia
  7. Alternatively, the Customer may bring the affected Product(s) to GA2 Medical’s location stated in item 10.
  8. GA2 Medical will not be liable for any loss or damage to the Product prior to the Product being received by us. The Customer is advised to pack the Product safely to prevent any loss or damage to the Product or its box or its original packaging.
  9. GA2 Medical Sdn. Bhd. reserves the right to amend the terms and conditions without prior notice.
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Quality Policy

We are dedicated to delivering quality products and services which satisfy the needs and requirements of our customers.

The management is also committed to meeting the requirements of all interested parties by continually improving the effectiveness of our Quality Management System.

The Quality Policy is reviewed at the Management Review regularly to ensure its continuing suitability and effectiveness, and to ensure it remains appropriate to the purpose, scale, nature and impact of the organisation’s operational activities and services.

We are totally committed to meeting requirements and to continual improvement at all levels and within all functions of the organisation, and this commitment is consistently achieved through the implementation and maintenance of our Quality Management System, which satisfies all the requirements of EN ISO 13485:2012 and EN ISO 13485:2012/AC:2012, and any relevant legal, corporate, customer or other obligations to which the organisation subscribes. This is evidenced by documented procedures, objectives and results, is maintained by a system of Internal Audits, an annual Management Review, and independent audits by recognised bodies.

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Privacy Policy

GA2 Medical Sdn. Bhd. (“us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
GA2 Medical Sdn. Bhd. may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.